Shared Services Innovation for Infrastructure Management

Managing infrastructure is a complex challenge for governments and public-private entities. Infrastructure such as roads, railways, ports, airports, hospitals, schools, and public buildings are crucial for the socio-economic development of a city or country. However, maintaining, securing, and expanding these infrastructure can be a challenge, especially for smaller cities or less developed countries.

Shared Services Innovation

The innovation in shared services has been an answer to this challenge. It consists of sharing resources, technologies, and knowledge between governments, companies, and organizations to improve the efficiency, effectiveness, and quality of infrastructure management. This allows cities and countries to capitalize on best practices, reduce costs, and improve resource management.


Some of the main benefits of shared innovation include: 1) Cost reduction: sharing resources and technologies reduces investment and maintenance costs; 2) Increase in efficiency: better resource management and processes allow for more efficient use of resources; 3) Increase in quality: sharing knowledge and experiences leads to improvements in governance and service quality; 4) Development of new solutions: sharing resources and technologies enables the creation of new solutions and innovations; 5) Increase in transparency: sharing information allows for greater transparency and accountability; and 6) Improves citizen experience: reduced wait times, increased accessibility, and improved service quality.


Beyond the benefits, shared services innovation also presents challenges. Some of these include: 1) Cultural changes: shifting to a more collaborative approach may require cultural and behavioral changes; 2) Confusion over responsibilities: sharing resources and responsibilities can lead to confusion about who is responsible for which tasks; 3) System integration: integrating systems and technologies can be a challenge; 4) Access to information: sharing information can be a challenge, especially if the data are not organized in an adequate way; and 5) Data protection: sharing data can be a challenge, especially if the data are sensitive.

What are the main areas where shared innovation in services is being applied?

The innovation in shared services is being applied in various areas, including: 1) Traffic and transportation management; 2) Energy and water management; 3) Waste and trash management; 4) Public safety management; 5) Public health management; 6) Education management; 7) Urban infrastructure management; 8) Emergency and crisis management; and 9) Territorial development management.

Conclusion: shared service innovation is an excellent opportunity for cities and countries to improve the management of their infrastructure, reduce costs, increase efficiency, and improve the quality of services provided. Furthermore, it can lead to improvements in citizen experience and the development of new solutions and innovations.

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