Common challenges when using a Shared Services Center for startups

What is a Shared Services Center?

A Shared Services Center is a structure that brings together various support and administrative services in a single unit, with the goal of providing these services shared to different companies or organizations. It can encompass areas such as human resources, finance, accounting, information technology, among others.

The main advantage of using a Shared Services Center is the reduction in costs, since expenses are shared among the companies that use the service. Additionally, it also allows startups to focus on their core activities, leaving administrative tasks to the Shared Services Center.

Benefits of using a Shared Services Center for startups

There are numerous benefits in using a Shared Services Center for startups. In addition to the cost reduction mentioned earlier, it also provides greater efficiency in administrative processes since it has specialized professionals in each area. This allows startups to have access to quality services even without having a complete internal structure.

Another benefit is scalability. With the Shared Services Center, startups can easily adjust the amount of services used according to their needs, without having to hire or lay off employees. This provides flexibility and agility in business growth.

In addition, the Shared Services Center also offers access to advanced technologies that can be expensive and complex for startups to implement on their own. This allows them to stay up-to-date and competitive in the market.

Challenge 1: Adapting existing processes and workflows

One of the main challenges in using a Shared Services Center for startups is adapting existing processes and workflows. Each startup has its own ways of performing administrative tasks, and it`s necessary to align these processes with those of the Shared Services Center.

This requires time and effort to identify the differences, find solutions, and implement the necessary changes. It is important to ensure clear and efficient communication between the startup and the Shared Services Center to facilitate this adaptation process.

Challenge 2: Maintain Culture and Identity of the Startup

The challenge of using Shared Services Centers is to maintain the startup`s culture and identity. As administrative services are outsourced, there is a risk of losing the company`s essence and its unique way of working.

To overcome this challenge, it`s important to establish a solid partnership with the Shared Services Center, sharing the startup`s values and objectives. It`s also crucial to maintain frequent and transparent communication to ensure that the company culture and identity are preserved.

Challenge 3: Guaranteeing data security and confidentiality

Ensuring the security and confidentiality of data is a significant challenge when using a Shared Services Center. Startups need to ensure that their sensitive information is protected and that the Shared Services Center follows the highest standards of security.

To overcome this challenge, it`s fundamental to establish confidentiality agreements and define clear security policies. It`s also recommended to conduct regular audits to ensure compliance with norms and maintain a rigorous control over access to data.


Using a Shared Services Center can bring various benefits to startups, such as reduced costs, increased efficiency, and access to advanced technologies. However, it is important to be aware of the challenges involved and take measures to overcome them.

Adapting existing processes and workflows, maintaining the startup`s culture and identity, and ensuring data security are essential aspects to consider. With good communication and a solid partnership with the Shared Services Center, it is possible to overcome these challenges and maximize the benefits that this structure offers.

Get started today with Sociap

Take the next step in the evolution of your Tech Stack

Know more