Implementing shared services in a startup

Shared services

Shared services in a startup are resources or activities that are shared among different departments or teams of the company. Instead of each department having its own resources, such as customer service team, IT team, accounting team, and others, the startup can centralize these services into a single sector or department. This way, resources are used more efficiently and costs are reduced.

For example, instead of each team having its own accounting department, the startup can have a single accounting department that serves all areas. This avoids duplication of efforts and allows the company to leverage specialization and scale for better results.

Benefits of implementing shared services in a startup

The implementation of shared services in a startup offers numerous benefits. Firstly, it allows the company to reduce costs by centralizing resources and achieving economies of scale. Additionally, shared services promote operational efficiency by eliminating duplicated efforts and facilitating standardization of processes.

Another benefit is the improvement in service quality. With specialized teams in each area, the startup can offer faster and higher-quality service to its clients. Additionally, centralizing services facilitates monitoring and analyzing results, allowing the company to identify opportunities for improvement and make strategic decisions more grounded.

Steps to Implement Shared Services in Your Startup

Implementing shared services in a startup requires some important steps. The first step is to identify which services can be shared. Analyze the company`s areas and identify activities that are common to several teams. For example, customer service, accounting, payroll, among others.

Next, define a governance model for shared services. This includes setting responsibilities, processes, and performance metrics. It is important to have a leader or team responsible for managing the shared services and ensuring they are delivered efficiently and with quality.

Another important step is to ensure alignment and communication among the teams. It`s fundamental that everyone understands the purpose and benefits of shared services, along with being aligned with established guidelines and processes.

Finally, constantly monitor and evaluate shared services. Conduct periodic analyses to identify opportunities for improvement and make adjustments as needed. The implementation of shared services is an ongoing process and it`s important to be open to changes and adaptations.

How to choose the services to be shared

The choice of services to be shared in a startup should be based on a thorough analysis of the company`s needs and objectives. First, identify the activities that are common to various departments or teams. This may include administrative, financial, customer service, and other tasks.

Afterwards, evaluate the impact that centralizing these services can have on the efficiency and costs of the startup. Consider also the possibility of offering more agile and higher-quality service to clients. Additionally, take into account the company`s ability to manage these services efficiently and ensure the delivery of expected results.

It`s important to involve the teams and collaborators in this process of choice. Hear their opinions and consider their needs and expectations. The implementation of shared services is a significant organizational change, and it`s essential to have everyone`s support and collaboration.

Challenges and considerations when implementing shared services in a startup

The implementation of shared services in a startup can present some challenges. One of them is the resistance of teams to share resources or activities. It`s important to explain the benefits of this strategy and involve collaborators in the implementation process. Additionally, it`s necessary to ensure clear and open communication, so that everyone understands the purpose and guidelines of the shared services.

The next challenge is defining and monitoring the performance metrics of shared services. It`s important to establish indicators that allow evaluating the efficiency and quality of services, as well as identifying opportunities for improvement. These metrics should be regularly followed up on, and the results should be shared with the involved teams.

Finally, it`s fundamental to be prepared for adjustments and adaptations throughout the implementation process. Not always will the first attempts be perfect, and it`s important to have flexibility to make adjustments and improvements. The implementation of shared services is a continuous journey of learning and refinement.

Get started today with Sociap

Take the next step in the evolution of your Tech Stack

Know more